Return & Refund Policy
Last Updated: September 2026
At Dailzo, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or different product from what you ordered, you may contact us to request a return or replacement.
1. Return Eligibility
You may request a return if:
You received a damaged or defective product.
You received the wrong product.
The product is different from the product description or your order.
The product has a manufacturing defect.
Return requests should generally be made within 3 days of receiving the product.
2. Conditions for Return
To be eligible for a return:
The product must be unused and in its original condition.
The original packaging, accessories, tags, and other included items should be retained.
You may be required to provide photos or videos showing the problem with the product.
Products damaged due to misuse, negligence, or improper handling may not be eligible for return.
3. Non-Returnable Products
Some products may not be eligible for return due to their nature. These may include:
Used or damaged products caused by the customer.
Products without their original packaging or accessories.
Products that have been modified or repaired by the customer.
Items specifically marked as non-returnable on the product page.
4. How to Request a Return
To request a return, please contact our customer support team with:
Your order number
Customer name
Phone number
Reason for return
Photos or videos of the product, if applicable
Customer Support: 01353-941386
Email: support@dailzobd.com
Our team will review your request and provide further instructions.
5. Replacement
If the product is confirmed to be damaged, defective, or incorrect, we may offer a replacement with the same or an equivalent product, subject to availability.
If the replacement product is unavailable, a refund may be offered according to our refund policy.
6. Refund Policy
If your refund request is approved, the refund amount will depend on the circumstances of the return.
The refund may be processed after we receive and inspect the returned product, where applicable.
Depending on the payment method, it may take some time for the refunded amount to reach you.
7. Delivery Charges
Delivery charges may be non-refundable unless the return is caused by:
A wrong product being delivered
A damaged product
A defective product
An error from Dailzo
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been shipped or delivered to the courier, cancellation may no longer be possible. In such cases, our return policy may apply.
9. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Dailzo – Your Daily Choice
📞 Phone: 01353-941386
📧 Email: support@dailzobd.com
📍 Location: Dhaka, Bangladesh
We’re always here to help and provide you with a better shopping experience.